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Results by country
Here you can find detailed information on different aspects of financial inclusion for each of the countries where the study took place.
Average
Score
Distribution
Select country:
| TOTAL |
Argentina
|
Bolivia
|
Chile
|
Colombia
|
Ecuador
|
Mexico
|
Panama
|
Peru
|
|---|
| Index | 45,5 | 53,0 | 40,4 | 52.5 | 45,6 | 49,6 | 41,7 | 52,0 | 43,3 | |
|---|---|---|---|---|---|---|---|---|---|---|
Access |
45,1 | 61,1 | 45,3 | 52,3 | 48,6 | 49,5 | 35,1 | 54,0 | 46,5 | |
|---|---|---|---|---|---|---|---|---|---|---|
|
Financial infrastructure |
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1Number of obstacles found for the use of financial infrastructure. |
||||||||||
With barriers |
32% | 19% | 44% | 35% | 23% | 44% | 35% | 33% | 39% | |
0 barriers |
68% | 82% | 56% | 65% | 77% | 56% | 65% | 67% | 62% | |
|
Knowledge of products |
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2Number of formal financial products you are familiar with. |
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None |
5% | 2% | 9% | 2% | 7% | 2% | 6% | 3% | 7% | |
1-3 financial products |
17% | 7% | 18% | 15% | 19% | 13% | 21% | 12% | 17% | |
4-6 financial products |
21% | 9% | 20% | 13% | 16% | 15% | 32% | 12% | 17% | |
7-9 financial products |
19% | 14% | 20% | 15% | 15% | 21% | 24% | 13% | 19% | |
10 or more financial products |
38% | 69% | 34% | 55% | 42% | 48% | 18% | 61% | 40% | |
|
Product possession |
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3Number of savings/insurance products you own. |
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None |
22% | 9% | 10% | 6% | 5% | 19% | 42% | 17% | 8% | |
1 savings/insurance products |
38% | 16% | 50% | 32% | 47% | 23% | 41% | 22% | 52% | |
2 savings/insurance products |
14% | 15% | 17% | 22% | 16% | 25% | 8% | 18% | 17% | |
3 savings/insurance products |
11% | 20% | 10% | 16% | 13% | 16% | 5% | 14% | 12% | |
4 or more savings/insurance products |
16% | 41% | 14% | 24% | 20% | 17% | 5% | 28% | 12% | |
4Number of credit products you have. |
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None |
69% | 57% | 68% | 67% | 75% | 60% | 73% | 63% | 70% | |
1 credit product |
20% | 33% | 24% | 21% | 14% | 26% | 15% | 22% | 22% | |
2 or more credit products |
11% | 11% | 8% | 12% | 12% | 14% | 12% | 15% | 8% | |
5Number of financial entities of which you are a customer. |
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None |
24% | 10% | 16% | 8% | 20% | 20% | 38% | 19% | 13% | |
1 entity |
38% | 29% | 44% | 45% | 33% | 41% | 42% | 32% | 37% | |
2 entities |
23% | 31% | 28% | 25% | 28% | 27% | 14% | 30% | 34% | |
3 or more entities |
15% | 31% | 12% | 23% | 19% | 12% | 6% | 19% | 16% | |
6Possession of credit products in a formal entity. |
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Outside the financial system |
5% | 4% | 8% | 3% | 13% | 2% | 3% | 10% | 2% | |
In the financial System |
28% | 41% | 30% | 30% | 22% | 39% | 24% | 35% | 29% | |
None |
67% | 56% | 62% | 67% | 64% | 59% | 73% | 55% | 69% | |
7Number of obstacles found to having financial products. |
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Five or more obstacles |
3% | 0% | 1% | 0% | 0% | 1% | 7% | 1% | 0% | |
4 obstacles |
3% | 0% | 1% | 0% | 1% | 1% | 6% | 0% | 1% | |
3 obstacles |
6% | 1% | 4% | 2% | 2% | 4% | 12% | 2% | 3% | |
2 obstacles |
19% | 13% | 18% | 10% | 14% | 19% | 25% | 12% | 22% | |
1 obstacle |
31% | 36% | 28% | 46% | 37% | 28% | 26% | 29% | 33% | |
0 obstacles |
38% | 50% | 49% | 42% | 47% | 48% | 25% | 56% | 41% | |
Use |
30,5 | 42,8 | 20,5 | 49,1 | 26,3 | 31,2 | 26,5 | 35,1 | 25,9 | |
|---|---|---|---|---|---|---|---|---|---|---|
|
Basic transactions |
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8Frequency of use of financial products per month. |
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0 times |
60% | 32% | 82% | 27% | 70% | 64% | 68% | 56% | 68% | |
1-15 times a month |
25% | 33% | 13% | 33% | 22% | 25% | 26% | 22% | 17% | |
16-35 times a month |
11% | 26% | 4% | 31% | 7% | 9% | 5% | 13% | 11% | |
More than 36 times a month |
4% | 10% | 1% | 10% | 1% | 2% | 1% | 9% | 5% | |
9Use of formal methods to transfer. |
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Doesn’t use |
63% | 47% | 73% | 45% | 66% | 66% | 67% | 68% | 71% | |
Use |
73% | 53% | 27% | 56% | 34% | 34% | 33% | 33% | 29% | |
|
Incomes |
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10Receive income through the formal financial system. |
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Cash |
18% | 13% | 24% | 8% | 18% | 17% | 21% | 19% | 19% | |
Receive in third party accounts |
6% | 4% | 6% | 2% | 4% | 6% | 9% | 5% | 5% | |
Receive in accounts to your name |
50% | 62% | 27% | 70% | 50% | 45% | 48% | 50% | 36% | |
Doesn’t have an income |
27% | 21% | 43% | 20% | 28% | 33% | 23% | 26% | 40% | |
|
Savings |
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11Save through the formal financial system |
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Saves outside the system |
13% | 11% | 15% | 7% | 15% | 9% | 15% | 13% | 11% | |
Saves in the system |
15% | 12% | 19% | 23% | 10% | 26% | 12% | 28% | 18% | |
Doesn’t save |
73% | 76% | 66% | 71% | 75% | 65% | 73% | 58% | 71% | |
Quality |
60,9 | 55,1 | 55,5 | 56,2 | 62,1 | 68,2 | 63,6 | 67,1 | 57,6 | |
|---|---|---|---|---|---|---|---|---|---|---|
|
Trust |
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12Overall system trust score |
3,01 | 2,87 | 3,06 | 3,06 | 3,01 | 3,24 | 3,04 | 3,37 | 2,88 | |
|
Quality |
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13General assessment of the image of financial entities |
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Very good + good |
25% | 16% | 24% | 23% | 27% | 38% | 27% | 33% | 19% | |
14General assessment of the ease found at obtaining savings or credit products. |
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Very good + good |
21% | 15% | 19% | 21% | 22% | 34% | 21% | 29% | 19% | |
15General assessment of the physical extent of the financial system. |
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Very good + good |
31% | 25% | 28% | 37% | 35% | 47% | 29% | 42% | 25% | |
16General assessment of the variety of savings and credit products offered by the financial system. |
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Very good + good |
26% | 18% | 26% | 30% | 32% | 45% | 25% | 38% | 22% | |
17General assessment of the costs to users of the financial system. |
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Very good + good |
16% | 9% | 16% | 13% | 13% | 24% | 19% | 24% | 13% | |
18General assessment of the usefulness of digital media. |
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Very good + good |
60% | 74% | 57% | 59% | 62% | 53% | 56% | 70% | 58% | |
19Perceived security. |
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Top 2 Box |
28% | 30% | 24% | 33% | 28% | 30% | 27% | 29% | 24% | |